Earlier today, Bob Neill received a written apology from Southeastern Rail for the level of disruption caused by yesterday's bad weather delays.
The letter also contained details of how customers can claim compensation for their affected journey. The letter stated:
"On behalf of Southeastern I’m writing to apologise to your constituents who endured a frustrating journey to work yesterday morning and to express our disappointment with the poor train performance...
"...We are very disappointed that performance was so poor, particularly as all winter preparations within Southeastern's direct control had been implemented, but you'll appreciate that we are reliant on Network Rail to keep the tracks clear so we can run our trains.
"For any passenger whose journey was delayed by 30 minutes or more, compensation is payable under the delay-repay scheme and we’ll also be looking to make an additional goodwill gesture to passengers held on trains for extended periods, so please advise your constituents so affected to contact our customer relations team on 0845 000 2222 or through our website www.southeasternrailway.co.uk"